Why are so badly slow when visiting zeroc webste now ?

OrNotOrNot Member Bin.LiOrganization: GE HealthcareProject: Enterprise solution

It may take several minutes to open a page on the zeroc website. I am from China mainland . It is possibly due to the blocking set by gov against foreign web, but even I take a VPN , the visiting is still slow while other foreign sites are much better.

Any ideas.

T.I.A
Li

Comments

  • joegeorgejoegeorge Jupiter, FloridaAdministrators, ZeroC Staff Joe GeorgeOrganization: ZeroC, Inc.Project: Ice ZeroC Staff

    Sorry to hear you're having issues reaching our website. Can you post the output of traceroute zeroc.com.

  • OrNotOrNot Member Bin.LiOrganization: GE HealthcareProject: Enterprise solution

    With VPN:

    通过最多 30 个跃点跟踪
    到 zeroc.com [54.209.160.119] 的路由:

    1 191 ms 192 ms 191 ms 10.0.6.1
    2 * * * 请求超时。
    3 * * * 请求超时。
    4 * * * 请求超时。
    5 * * * 请求超时。
    6 * * * 请求超时。
    7 * * * 请求超时。
    8 * * * 请求超时。
    9 * * * 请求超时。
    10 * * * 请求超时。
    11 * * * 请求超时。
    12 * * * 请求超时。
    13 * * * 请求超时。
    14 * * * 请求超时。
    15 * * * 请求超时。
    16 * * * 请求超时。
    17 * * * 请求超时。
    18 * * * 请求超时。
    19 * * * 请求超时。
    20 * * * 请求超时。
    21 * * * 请求超时。
    22 * * * 请求超时。
    23 * * * 请求超时。
    24 * * * 请求超时。
    25 * * * 请求超时。
    26 * * * 请求超时。
    27 * * 365 ms ec2-54-209-160-119.compute-1.amazonaws.com [54.209.160.119]

    No VPN

    通过最多 30 个跃点跟踪
    到 zeroc.com [54.209.160.119] 的路由:

    1 8 ms 5 ms 5 ms 1.192.126.124.broad.bjtelecom.net [124.126.192.1]
    2 7 ms 10 ms 12 ms 1.192.126.124.broad.bjtelecom.net [124.126.192.1]
    3 4 ms 12 ms 5 ms 221.235.120.106.static.bjtelecom.net [106.120.235.221]
    4 9 ms 16 ms 21 ms 118.84.3.13
    5 7 ms 13 ms 6 ms 202.97.53.38
    6 9 ms 9 ms 9 ms 202.97.53.218
    7 162 ms 161 ms 164 ms 202.97.51.78
    8 163 ms 165 ms 167 ms 202.97.50.74
    9 272 ms 274 ms 276 ms 4.53.210.113
    10 * * * 请求超时。
    11 336 ms 336 ms * 4.16.74.18
    12 * * * 请求超时。
    13 * * * 请求超时。
    14 351 ms 370 ms * 54.239.110.241
    15 333 ms 333 ms 333 ms 54.239.109.79
    16 * * * 请求超时。
    17 * * * 请求超时。
    18 * * * 请求超时。
    19 * * * 请求超时。
    20 * * * 请求超时。
    21 * * * 请求超时。
    22 * * * 请求超时。
    23 352 ms 348 ms 356 ms ec2-54-209-160-119.compute-1.amazonaws.com [54.209.160.119]

    Sorry for the Chinese words. but I think it is clear for the meaning of the output.

    Thanks a lot.

  • joegeorgejoegeorge Jupiter, FloridaAdministrators, ZeroC Staff Joe GeorgeOrganization: ZeroC, Inc.Project: Ice ZeroC Staff
    edited October 2016

    We did a little research on AWS access in China. We host our website in Amazon's US-East region. If you look at https://www.opswat.com/blog/best-amazon-web-services-region-serving-china you can see that latency from China to this region is pretty high.

    We'll look into adding a new instance of our website in a region which has lower latency.

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